FAQ

• What's the MOQ ?

  (1). Normally, MOQ is 1 piece. The quantity is depending on the clients’ needs.
  (2). If there is no stock, the general MOQ is in big difference due to the different products. But the quantity still can be negotiated.

• What is your principle for the samples ?

  No free samples. But we provide 1piece as a sample order for all items.

• What payment methods can be acceptable ?

  We could accept the payment by T/T, Paypal, Western Union,L/C, etc.

• How about the lead time?

  If no stocks, it takes 7 to 15 working days to manufacture after receiving the advance payment.
  If in stock, 2-4 working days are possible. But it depends on the exact products and quantity.

• What certificates will be offered?

  CE and ISO are certified for most products.
  Always high quality is offered to avoid any defective products.
  Also, protective packaging is offered to avoid destroy during delivery.

• What language is offered?

  Pure English for the operation panel, display and manuals.
  Installation & operation videos will be provided as a guidance if necessary.

• What service do you provide after sales?

  We could provide Online instructions: Real-time support by video-call or voice-chat.
  During the warranty time, we can send spare parts for free if any quality problems cause the products’ inactive. Technical guidance is free and ready forever.
  (pls download After-sales Service file for more details)

• Can you give a training?

  Your technicians can come to our factory for a training, only if you cover the transportaions, accomondations and board.
  Drawell engineers can go to your place for local support( installation , training, debugging, maintenance ).

• Can you do OEM?

  OEM service is available. Logo-free machines can be offered.
  Products can be customized according to your requirements.